Sophia began her career as a young adult working as an assistant in a small local massage parlor. A few years later, after the owner retired, Sophia took over the massage parlor from her and continued to work.
After some time, she had the opportunity to buy an abandoned city bath for a little money and turn it into a modern spa and wellness center, naming it Sophia's Spa, with "massage parlor" as a reminder of the beginnings of her career.
Located in the city park, with a rich clientele, Sophia's Spa has been operating successfully for years. However, faced with increasingly strong competition, Sophia decided to make changes in the business.
During the past few days, Sophia talked to her employees and inquired about what and how the competition is doing. Everything pointed to the need to introduce changes in work.
